1. a technique of remedying and coping with the difficulties of patients via telephone. The abilities for such are inclusive of (i) cautious choosing of dilemmas which lend themselves to the medium, (ii) active listening for cues to problems and consequences of the difficulties, (iii) good verbal abilities which advise the client properly, and (iv) capacity to react swiftly to avoid gaps and uncomfortable silences. 2. free telephone hotline services which supply listening and referral services instead of official counseling. Hotline volunteers are skilled in rendering emotional reinforcement in intense circumstances, particularly those consisting of suicidal thoughts, but not to render official guidance.
TELEPHONE COUNSELING: "Telephone counseling is a great resource provided to women who have been victims of rape or domestic abuse."