OMBUDSMAN

noun. an individual or program accountable for examining customer grievances and complaints, and functioning as a customer advocate in solving troubles. The idea and word originated in Scandinavia.

OMBUDSMAN: "Every ship belonging to the United States Navy has an appointed ombudsman."
Cite this page: N., Pam M.S., "OMBUDSMAN," in PsychologyDictionary.org, April 7, 2013, https://psychologydictionary.org/ombudsman/ (accessed July 21, 2019).
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