with regard to industrial and organizational theory, an all-encompassing approach to management which consists of a dedication to persistent enhancements in quality and productivity. It generally involves enhanced training and correspondence within the work setting, greater involvement of workers in decision-making, remodeling of the work process, and the utilization of statistical methods to oversee quality.

TOTAL QUALITY MANAGEMENT (TQM): "TQM programs are aligned toward customer bases. "
Cite this page: N., Pam M.S., "TOTAL QUALITY MANAGEMENT (TQM)," in, April 29, 2013, (accessed October 16, 2021).